1Our 60-Day Money-Back Guarantee

We offer a 60-day money-back guarantee on your order. Collagen takes time to work, so we want you to be able to give it a proper try without risk.

If you have taken the product as directed and are not happy with your results, email us within 60 days of delivery and we will arrange a refund. You do not need to return an unfinished bottle to claim under this guarantee.

2Standard Returns

Separately from the guarantee above, you may return any unopened and unused product within 30 days of delivery for a refund.

To be accepted, returned items must be:

• Unopened, with any seal intact
• In their original packaging
• Accompanied by your order number or proof of purchase

For food safety reasons we cannot resell opened supplements, which is why opened bottles fall under the 60-day guarantee rather than a standard return.

3How To Start A Return

Email contact@luvonahealth.com with your order number and a short note about why you would like to return the item.

We will reply with instructions and the return address. Please do not send anything back before contacting us, as items returned without a request cannot be processed.

4Your 14-Day Right To Cancel

If you are a consumer in the UK, the Consumer Contracts Regulations 2013 give you the right to cancel your order within 14 days of receiving it, for any reason and without giving a justification.

To use this right, email us within 14 days of delivery. You then have a further 14 days to return the goods to us. We will issue your refund within 14 days of receiving the items back, or of receiving proof that you have sent them.

The same 14-day right applies to orders delivered within the European Union. Nothing in this policy affects your statutory rights.

5Damaged, Faulty Or Incorrect Items

Please check your order as soon as it arrives. If anything is damaged, faulty or not what you ordered, email us within 14 days of delivery with a photograph and we will put it right.

In these cases we cover the cost of return postage, and you can choose a replacement or a full refund including any delivery charge paid.

6Return Postage

We recommend using a tracked service for change-of-mind returns, as we cannot refund items that do not reach us.

7Refunds

Once your return is received and checked, or your guarantee claim is approved, we will email to confirm the outcome.

Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may take a few additional days to show the money in your account.

If more than 15 business days have passed since we confirmed your refund and you still have not received it, please contact us and we will chase it up.

8Subscription Orders

Cancelling a subscription and requesting a refund are two separate things. Cancelling stops future deliveries but does not automatically refund an order that has already been charged.

To avoid being charged for your next delivery, cancel before your renewal date. Full instructions are in our Cancellation Policy.

If a renewal was charged and dispatched before you had chance to cancel, contact us. We deal with these case by case and will always try to be fair.

9Exchanges

The quickest way to exchange an item is to return the original for a refund and place a new order, so you are not waiting on the return to be processed first.

10Items We Cannot Refund

• Gift cards
• Items returned more than 30 days after delivery, unless covered by the 60-day guarantee or a fault
• Items returned without contacting us first
• Products that have been damaged after delivery through misuse or improper storage