1Order Processing

All orders are processed within 1 to 2 business days of being placed. Business days are Monday to Friday, excluding UK public holidays.

Orders placed over a weekend or on a public holiday begin processing on the next working day. You will receive a confirmation email as soon as your order has been dispatched.

2Delivery Times

Once dispatched, your order typically arrives within 7 to 14 business days, depending on your location.

These are estimates rather than guarantees. The vast majority of orders arrive within this window, and we will always help you chase anything running late.

3Shipping Cost

Shipping is free on every UK order, with no minimum spend. The price you see at checkout is the price you pay, with no delivery charge added at the final step.

4Tracking Your Order

As soon as your order is dispatched you will receive an email containing your tracking number and a link to follow its progress.

If your tracking has not updated after 7 business days, please contact us and we will investigate on your behalf.

5Possible Delays

We do everything we can to get your order to you on time, but occasional delays can happen for reasons outside our control, including:

• High order volumes during peak seasons, sales or promotional periods
• Severe weather or other disruptive events
• Carrier delays, strikes or logistical issues
• Customs processing on international orders
• Incomplete or incorrect delivery details supplied at checkout

If your order is significantly delayed, get in touch and we will look into it straight away.

6Incorrect Addresses

Please check your delivery address carefully before completing your order, as we cannot redirect a parcel once it has been dispatched.

If you spot a mistake, email us as soon as possible and we will do our best to correct it before your order leaves the warehouse. If a parcel is returned to us because the address was incomplete or incorrect, we will contact you to arrange redelivery.

7Lost or Damaged Parcels

If your parcel is marked as delivered but has not arrived, please check with neighbours and look for a safe place or delivery card first, as carriers sometimes leave parcels without knocking.

If it still has not turned up, contact us within 14 days of the delivery date and we will open an investigation with the carrier and put it right.

If your order arrives damaged, email us a photograph within 14 days of delivery and we will arrange a replacement or refund.

8Subscription Deliveries

Luvona is sold on a monthly subscription. Your first order ships as soon as it is processed, and every following delivery is prepared automatically on your renewal date.

The same processing and delivery timeframes above apply to each delivery. You can change your delivery date, skip a delivery, pause or cancel at any time from your account.

For full details of how the subscription works, see our Cancellation Policy.